Reschedule & Cancellation Policy

Sometimes unexpected conflicts happen that may require missing or rescheduling your appointment. As an independently-owned business, we kindly ask that you please RESCHEDULE OR CANCEL AT LEAST 24 HOURS BEFORE your service begins to avoid being automatically charged 50% of the cost of your scheduled service. This cancellation policy helps protect staff that see guests by appointment only, by providing time to work waiting clients into any available times opened up by a cancellation or a reschedule. Additionally, clients arriving more than 15 MINUTES AFTER their service is scheduled to begin, or clients marked as a NO SHOW, will result in a forfeit of the scheduled service, and the card on file will be automatically charged the FULL AMOUNT of the treatment booked.  

Waiver & Release of Liability

ALL GUESTS

As we are committed to providing you with exceptional service and premier products in a completely safe and comfortable environment, we encourage ALL clients to read the following information thoroughly prior to booking services at Shannella-Bella Holistic Skincare Spa. 

By booking services with Shannella-Bella Holistic Skincare Spa, you are agreeing to having both read and fully understand the following information, and consent to the terms detailed. Additionally, by booking service(s) at Shannella-Bella Holistic Skincare Spa, you are agreeing to the following statements: 

As the client, it is my choice to receive spa treatments. I understand that the treatment(s) is/are being provided for the well-being of my body and mind. I agree to communicate with my treatment provider any time I feel as though my well-being is being compromised, or if I am uncomfortable, so that treatment may be adjusted for an improved, further tailored treatment. I understand that the treatment provider does not diagnose illness, disease, or any physical or mental disorder, nor do they prescribe medical treatment, or pharmaceuticals. I acknowledge that spa services are not a substitute for medical examination or diagnosis. Prior to receiving any treatment, I will state all medical conditions that I am aware of, including all known allergies or prescription drugs or products I am currently ingesting or using topically, and will update the service provider of any changes in my health status prior to each visit. I understand that the service provider is a licensed professional, and by law has the right to refuse services to any client at any time as necessary to preserve an exceptional level of care, safety and service.

GUESTS UNDER 18 YEARS OF AGE

Clients under the age of 18 must have a parent or legal guardian present to provide a signature for authorization of their facial treatment session. A parent or legal guardian is not required to accompany the minor client during the service unless requested by the treatment provider.

PREGNANT AND BREASTFEEDING GUESTS

By booking with Shannella-Bella Holistic Skin Spa, I am agreeing to consult with my doctor(s) prior to receiving any spa services. It is important that you are given approval by your physician to proceed with any spa treatments that are deemed safe for you at the present stage of your pregnancy, or while breastfeeding. 

I understand and voluntarily accept the risks associated with the facial and/or any other provided services.

CONDUCT & LIABILITY

I understand that Shannelle-Bella Holistic Skincare Spa is a tranquil, sanitary and professionally maintained environment, and any inappropriate, disrespectful or harassing behavior, illicit, lewd, or sexually suggestive remarks, and/or nonconsensual physical contact or intentional exposure will result in immediate termination of all spa services, and full payment of booked service(s) will be charged.

By signing this form, I agree to the above terms and release Shannella-Bella Holistic Skincare Spa and its employees from any liability.

I agree that this consent supersedes any previous verbal or written disclosures. This consent is valid for all facial treatments provided to me by Shannella-Bella Holistic Skincare Spa going forward.

WAIVER, RELEASE & ASSUMPTION OF RISK

Always check with your doctor and or receive consent to receive regular massages.

WAXING WARNING

If you are currently using any of the following prescription medications, you cannot receive a waxing service. You must discontinue use of these medications for a minimum of three months prior to waxing. The exception is Accutane; you must be off this medication a minimum of one year prior to waxing.

The following products are known to make the skin more sensitive. Thin, sensitive skin is more vulnerable to lifting and sensitivity during waxing. If you are currently using any of the following products (or products containing these components), please inform your treatment provider prior to service.

  • Alpha Hydroxy Acids (Glycolic, Lactic)

  • Oral Antibiotics

  • Topical Antibiotics 

  • Retinol (Vitamin A)

  • Salicylic Acid

  • Other acne medications not listed above

ONCOLOGY PATIENTS

Due to the complexity and variations of cancer and cancer treatments, it is requested that you receive consent from your oncologist prior to participation in facial treatments at Shannella-Bella, namely treatments including lymphatic massage.  If your doctor has restrictions and wishes to review additional information regarding my specific treatment approach and/or skincare products used, I am happy to provide that information.

POST TREATMENT CARE

Following your facial treatment you will need to take precautions to protect your deeply cleansed, exfoliated, and nourished skin.

  • Do not wash your face the same night of your treatment. Your skin needs a chance to relax. Your facial will have left it quite clean, so there’s no need to wash your face before bedtime.

  • Avoid makeup, at least for the first day. You can use it after that, but why not take this as an opportunity to flaunt your new, glowing skin.

  • Avoid exfoliating for up to a week, including acids, enzymes, scrubs or chemically enriched products. This is especially true if your facial included deep exfoliation.

  • Know that redness is normal. Be prepared for some redness but do speak to your skin care professional. If it seems excessive or lasts several days.

  • Drink plenty of water. This will help keep your skin refreshed and hydrated.

  • Avoid UV exposure and saunas. The new skin cells exposed by your facial are sensitive. Give them a few days out of the sun and, if you have to go out, use a high SPF sunscreen.

BY ACKNOWLEDGING THIS DOCUMENT EITHER DIGITALLY OR BY SIGNATURE, I ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND ALL PROVISIONS, AND I AM AT LEAST 18 YEARS OF AGE. I AGREE TO AUTO-RENEW MY AGREEMENT WITH THE CURRENT RELEASE & WAIVER EACH TIME I BOOK AT SHANNELLA-BELLA HOLISTIC SKINCARE SPA WITHOUT PROVIDING A SIGNATURE EACH TIME.